Privacy Policy

This policy applies to two groups of people: travelers and visitors who use our public website to browse, shop, or request trip planning, and travel agents who hold a membership and use our agent back office (available on the web and as a mobile app).

Information you give us directly. This includes your name, email address, phone number, mailing address, business name, and any details you enter into a trip request, contact form, booking, or client record.

Payment information. Card payments are processed entirely by Stripe, our payment processor. We never see, handle, or store your full card number. We keep only a record that a payment was made, its amount, and its status.

Account information. For agents, we store your login email, an encrypted version of your password, your membership status, and your commission and payout records.

Client information entered by agents. Agents may enter details about their own clients (names, contact details, travel preferences and booking details) in order to plan trips. Agents are responsible for having permission to enter that information.

Technical information. When you use the site we automatically receive your IP address, browser type, and the pages you visit. We use this to keep the service secure and working properly.

Notification permissions. If you choose to turn on alerts, we store an anonymous token from your browser or phone that lets us send you a notification. It does not identify you personally and it is deleted when you turn alerts off.

We use the information we collect to:

• respond to your trip requests, questions and contact form submissions
• plan, book and manage travel arrangements
• process membership payments, product purchases and commission payouts
• send transactional messages such as payment confirmations, booking updates and payout notices
• send the alerts you have opted in to receive
• keep the service secure, prevent fraud, and comply with our legal and tax obligations

We do not sell, rent or trade your personal information to anyone. We do not share it for advertising purposes.

We share information only with the service providers we need in order to operate:

• Stripe — to process card payments securely
• Travel suppliers (cruise lines, resorts, tour operators) — only the details required to make and service your booking
• Our hosting and email providers — to run the website and send transactional email

We may also disclose information if required by law, or to protect the rights, safety or property of Queen Bee Travel Buds, our agents or our travelers.

Agents can only see their own clients, bookings and commission. One agent cannot see another agent’s records.

Our agent back office includes an AI writing assistant. Text an agent types into the assistant is sent to an AI provider to generate a response. Agents are instructed never to enter card numbers, passport numbers, Social Security numbers or other sensitive identifiers into it.

We use industry-standard safeguards including encrypted connections (HTTPS), encrypted password storage, login-protected access to every part of the back office, rate limiting to block automated guessing attacks, and signed verification of payment notifications. Access to our systems is limited to people who need it.

No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we take these responsibilities seriously and review them regularly.

We keep booking, payment and commission records for as long as needed to service your travel and to meet legal, accounting and tax requirements. Contact form submissions and trip requests are kept while they are active and for a reasonable period afterward. You may ask us to delete information that we are not legally required to keep.

We use only essential cookies — the ones needed to keep you logged in and to keep your session secure. We do not use advertising or cross-site tracking cookies.

You may at any time:

• ask us what personal information we hold about you
• ask us to correct anything that is wrong
• ask us to delete information we are not required to keep
• turn phone and browser alerts off in your device settings
• unsubscribe from any non-essential email using the link in the message

To make a request, email [email protected]. We will respond within 30 days.

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

If we make a meaningful change to this policy we will update the date at the top of this page. Please check back from time to time.